Investor protection
Investor grievance redressal.
We aim to resolve every complaint promptly, fairly and openly. Tell us first: most problems are paperwork and are fixed the same day.
support@sirfinancialservices.in
Best for a written record
Marvel Ecron, Unit No. 322
3rd Floor, Gokul Road
Hubballi 580030, Karnataka, India
Monday to Friday, 10am–5pm IST
Our process
How we handle a complaint.
Acknowledged within two working days, resolved within twenty-one, or you are told why more time is needed.
- Day 0Step 1: Received and logged
Every complaint is logged the day it reaches us and given a reference number.
- Within 2 working daysStep 2: Acknowledged
You get a written acknowledgement within two working days, with the reference number and who is handling it.
- While we resolve itStep 3: Looked into
We check the transaction records, the correspondence and the scheme or policy documents, and speak to the fund house or insurer where needed.
- Within 21 daysStep 4: Resolved
We tell you the outcome within twenty-one days. If it needs longer, we tell you why and by when.
- When you confirmStep 5: Closed
The complaint is closed once you confirm, and the record is kept on file as our regulators require.
If it is not resolved
Escalation matrix.
You can go to the next level at any point if you are not satisfied. Mutual fund and insurance complaints follow different routes after level 1.
- Level1
SIR Financial Services Pvt. Ltd.Acknowledged in 2 working days, resolved in 21 days
Our grievance officer, Mr. Santosh Ishwar Revanaki
- Level2
The fund house or the insurerIf we have not resolved it within 21 days
The fund house’s investor relations officer, or the insurer’s grievance cell
On the fund house’s or insurer’s website, or at their branch
- Level3
The regulator’s complaint portalIf it is not resolved at level 2Mutual fundsSEBI SCORES
SEBI’s online complaints system
scores.sebi.gov.in (opens in a new tab)InsuranceIRDAI Bima BharosaIRDAI’s grievance portal
bimabharosa.irdai.gov.in (opens in a new tab) - Level4
Independent resolutionIf you are not satisfied with the outcomeMutual fundsSMART ODR
Conciliation and arbitration, online
smartodr.in (opens in a new tab)InsuranceInsurance OmbudsmanThe ombudsman for your region
cioins.co.in (opens in a new tab)
Regulators and platforms
Useful links.
Submit a complaint online.
We acknowledge it within two working days with a reference number.
We have received your complaint. Our grievance officer will acknowledge it with a reference number within two working days.
Mutual fund investments are subject to market risks. Read all scheme related documents carefully. Past performance is not indicative of future returns. SIR FINANCIAL SERVICES PRIVATE LIMITED is an AMFI-registered mutual fund distributor and does not provide investment advisory services for a fee. Insurance is the subject matter of solicitation. Calculator outputs are illustrations based on the assumptions you choose, not projections and not guaranteed returns.